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Rioace Casino Terms & Conditions
These Terms & Conditions explain the rules that apply when you visit or use Rioace Casino. Please read them carefully before creating an account, depositing funds or playing any games. By using the website, you acknowledge that you have read, understood and agreed to these terms. If you do not agree with any part of them, you should not use the website or its services.
Rioace Casino holds a Curaçao Gaming Authority licence, reference number OGL/2024/112/0974, issued to its operating entity. Games are independently audited by eCOGRA and all transactions are protected by SSL encryption.
1. General terms and acceptance
These Terms & Conditions apply to your access to and use of Rioace Casino, including its website, games, account services, payment features, promotional offers and related content. They should be read together with any additional rules, notices, promotion conditions, privacy information and game-specific terms displayed on the website. If there is a difference between these general terms and a specific offer or game rule, the specific terms may apply to that offer or game.
You must be legally permitted to participate in online gambling in the place where you live and use the website. Players in Australia should check the laws that apply in their state or territory before using an online gambling service. You are responsible for ensuring that your use of Rioace Casino is lawful. Rioace Casino does not invite any person to use the website where gambling is prohibited or restricted.
You must be at least 18 years old, or the minimum legal gambling age that applies to you, whichever is higher. Rioace Casino may request information or documents to verify your age and identity. An account may be suspended or closed if age, identity or eligibility cannot be confirmed, or if information provided is inaccurate, incomplete or misleading.
These terms may be updated from time to time to reflect changes to the website, services, legal requirements or operating procedures. The current version will be made available on the website. Continued use after an update means that you accept the revised terms. You should review this page regularly so that you remain aware of the conditions applying to your account.
Your responsibilities
- Provide true, current and complete information when registering and whenever information is requested.
- Keep your login details confidential and take reasonable steps to prevent unauthorised access to your account.
- Use only your own account and never allow another person to access or use it.
- Notify Rioace Casino promptly if you believe your account has been compromised or used without permission.
- Comply with these terms, applicable laws and any instructions displayed on the website.
2. Accounts, verification and payments
You may generally create only one personal account unless Rioace Casino has expressly approved otherwise. Accounts are intended for individual use and must not be opened for another person, on behalf of another person or for a business, group or organisation. Duplicate, linked or otherwise irregular accounts may be reviewed, restricted, suspended or closed.
Rioace Casino may carry out identity, age, source-of-funds, payment and security checks. You agree to provide reasonable information and supporting documents when required. Checks may be required before deposits, withdrawals, continued access or participation in certain services. Failure to complete a requested check may result in a delay, restriction or account closure.
You are responsible for ensuring that payment methods used with your account belong to you or that you are otherwise authorised to use them. A payment may be refused, reversed or reviewed if it appears to be unauthorised, fraudulent, subject to a dispute or inconsistent with these terms. Rioace Casino may restrict payment methods or request additional verification where appropriate.
You should only deposit money that you can afford to lose. Deposits must not be made using borrowed funds, funds belonging to another person or money obtained unlawfully. The amount, method and availability of deposits or withdrawals may be subject to operational, legal, security or payment-provider requirements. Processing times can vary, and any applicable instructions or conditions will be shown during the relevant transaction.
You are responsible for checking transaction details before confirming a deposit, withdrawal or other account action. If you notice an error, unexpected transaction or account balance issue, contact the available support channel through the website as soon as possible. Do not attempt to exploit a technical error, incorrect balance, pricing error or malfunction.
Account suspension or closure
Rioace Casino may suspend, limit or close an account where it reasonably considers this necessary for security, compliance, responsible gambling, fraud prevention, payment protection or the enforcement of these terms. Access may also be restricted where the website or a particular service is unavailable in your location. Where appropriate, you may be informed of the reason, subject to legal, security or regulatory considerations.
3. Games, promotions and responsible gambling
Game results are determined by the relevant game systems and rules. You should read the instructions, stakes, potential outcomes and any displayed rules before playing. Gambling involves risk and losses can occur. No strategy, system or prediction can guarantee a win. You should never chase losses, increase stakes to recover money or gamble to solve financial difficulties.
Any bonus, promotion, reward or special offer is subject to its own terms. Those terms may include eligibility requirements, qualifying activity, time limits, wagering or playthrough conditions, game restrictions, maximum values, withdrawal conditions and other limits. You should read the full offer terms before accepting or using a promotion. If an offer is unavailable to you or has expired, it must not be used.
Rioace Casino may amend, withdraw, suspend or correct a promotion where this is required because of an error, technical issue, suspected abuse, legal requirement or other reasonable operational reason. A promotion may be cancelled or related benefits removed where an account has breached the offer terms or these general terms. Promotional balances and cash balances may be treated differently according to the applicable offer rules.
Responsible gambling
Rioace Casino supports informed and responsible participation. Gambling should be treated as entertainment, not as a way to earn income. Before playing, consider setting a personal budget, time limit and loss limit. Take regular breaks and avoid gambling when you are upset, tired, under the influence of alcohol or drugs, or trying to recover previous losses.
- Only gamble with money set aside for entertainment.
- Keep track of how much time and money you spend.
- Do not borrow money or sell possessions to gamble.
- Do not ask another person to gamble through your account.
- Use available deposit, spending, session or account limits where offered.
- Consider self-exclusion or account closure if gambling is no longer enjoyable or controlled.
- Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.
If you believe you may be experiencing harm from gambling, stop playing and seek assistance from an appropriate Australian support service or qualified professional. Rioace Casino may apply additional safeguards or restrictions where concerns about a player's wellbeing, age, identity or account activity arise.
4. Website use, privacy and liability
The website and its content are provided for personal use. You must not copy, reproduce, distribute, modify, reverse engineer, interfere with, overload or misuse any part of the website. You must not use automated tools, malicious software, unauthorised scripts or other methods intended to disrupt services, obtain an unfair advantage or access information that is not intended for you.
Rioace Casino aims to provide reliable services but does not guarantee that the website, games or account features will always be available, uninterrupted, secure or error-free. Maintenance, technical faults, communications issues, third-party services and events outside reasonable control may affect access. If a technical problem affects a game or transaction, the relevant activity may be reviewed and corrected in accordance with applicable rules and procedures.
Website content may include links or references to third-party services. These services are not necessarily controlled by Rioace Casino, and you should review their own terms and privacy information before using them. Rioace Casino is not responsible for third-party content, availability, security or practices, except to the extent required by applicable law.
Personal information is handled in accordance with the applicable privacy information published on the website. By using the services, you acknowledge that information may need to be collected and used for account administration, identity verification, payments, security, fraud prevention, customer support, responsible gambling measures and legal compliance. You should read the Privacy Policy for more information about data handling and your rights.
To the extent permitted by law, Rioace Casino is not responsible for losses arising from misuse of an account, failure to protect login details, unlawful use of the website, interruption beyond reasonable control or reliance on information that is incomplete or outdated. Nothing in these terms excludes, restricts or modifies any right, guarantee or remedy that cannot lawfully be excluded, restricted or modified under Australian consumer law or other applicable legislation.
If you have a question about these Terms & Conditions, your account or a transaction, use the support option available on the website. When contacting support, provide enough information for your request to be understood, but do not send passwords or sensitive payment details unless a secure process specifically requests them. These terms are intended to operate with applicable Australian laws and any mandatory rights or protections that apply to you.